Refund Policy

Change of mind returns
Unfortunately, due to health regulations we cannot accept the return of any of our products because of change of mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare professional.

Damaged or faulty returns
Where required under Australian Consumer Law, we will accept product returns and provide you with an exchange or refund (as applicable) where:

The product is damaged, or
The product is faulty, and
You can present your online tax invoice or other adequate proof of purchase.

We may elect to return the product to the manufacturer to determine the nature of the problem.

We reserve the right not to offer an exchange or refund where the item fault is a result of misuse or neglect by you.

Issues with delivery or shipping
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us and provide a photograph of your item/s and delivery package, so we can work on a solution.

For returns please contact us to arrange collection of the item/s to be delivered back to us for assessment, exchange, or refund.

We reserve the right to charge for return shipping in certain circumstances.

Changes to our returns policy
Our shipping and returns policy is subject to Australian Consumer Law, we reserve the right to amend this policy at any time. Any updates will be reflected on this page and are effective immediately.

This policy is to be read in conjunction with our Terms of Service and Privacy Policy.

In the unlikely event that you experience a reaction to any of our products, please stop using it, and if necessary, seek advice immediately from a health professional. Please also contact us to report the reaction, as we are required to keep records of such events. ashaya Pty Ltd holds the right to decline any unreasonable and excessive returns.

Our FAQ page also covers common general enquiries. For all enquiries, please contact us.